Refund policy

This English version is provided for convenience. In case of any discrepancy, the Turkish version prevails.

RETURN CONDITIONS

You can return the product(s) you purchased within 14 days of delivery without giving any reason, provided they meet the conditions below.

For questions about returns, you can call the PORİMA Customer Service line at +90 531 881 46 88 or send an e-mail to info@porima3d.com.

To return an item, create a return request by selecting the products with the easy return option on porima3d.com. You then need to hand over your products, together with the return code sent to you, at a Yurtiçi Kargo branch or at our store.

Yurtiçi Kargo Customer Service: 444 99 99
PORİMA Yurtiçi Kargo Customer Number: 446175509

Write the return code or customer number on the box so that it is clearly legible and cannot be wiped off.

For shipments sent with other carriers, the shipping cost is paid by the sender; otherwise the package will not be accepted.

Once the product reaches us, the packaging, accessories and invoice are checked. Returns are not accepted in the following cases:

  • The original package, box or packaging is damaged
  • Items are missing from the shipment
  • The product has been used or can no longer be resold

If the return is approved, the product price is refunded within 14 days. For campaign orders, the free shipping cost may be deducted from the total amount.

If the Package Is Damaged in Transit:

  • Check the product for damage when you receive it.
  • If there is damage, have the courier prepare a Damage Report.
  • Do not accept the product and return it with the same carrier.

Faulty Products:

If your product has a problem on first use, watch the how-to videos on our YouTube channel.

If the problem persists, report it by e-mail to info@porima3d.com. Send the product with the invoice and the Faulty Product Acceptance Form via our contracted carrier.

  • Once the faulty product is received, our technical support team inspects it.
  • If the fault is confirmed, the product is replaced or refunded within 3 business days.
  • In this case, all shipping costs are covered by us.
  • If the issue is caused by user error, no return or exchange is made and the shipping cost is charged to you.

Products Not Eligible for Withdrawal:

  • Products whose prices depend on financial market fluctuations
  • Custom-made products (including gift packages)
  • Products that cannot be returned for hygiene reasons
  • Products that have been mixed with other items and cannot be separated

RIGHT OF WITHDRAWAL

The customer has the right to withdraw within 14 days without giving any reason and without paying any penalty.

The withdrawal period starts on the day the product is delivered. The period may vary depending on the type of order. A written notice by e-mail is required to exercise the right of withdrawal.

Cases Where the Right of Withdrawal Cannot Be Exercised:

  • Custom-made products
  • Perishable products
  • Hygiene products whose packaging has been opened
  • Products that by their nature cannot be separated

RETURN ADDRESS

PORİMA POLİMER TEKNOLOJİLERİ A.Ş
Taşköprü Merkez Mah. Sanayi 3. Sokak, No:22 İç Kapı No:1
S.S Yalova Toplu İşyeri Yapı Koop. Taşköprü / Çiftlikköy / YALOVA, Türkiye
Phone: +90 531 881 46 88
E-mail: info@porima3d.com