Shipping policy

This English version is provided for convenience. In case of any discrepancy, the Turkish version prevails.

Shipping Time

PORİMA delivers the product subject to the Distance Sales Agreement ("Agreement") in sound and complete condition, in line with the specifications stated in the order, through its contracted carrier to the CUSTOMER or to the person/organization at the address provided by the CUSTOMER at the time of order, within a maximum of 30 (thirty) days from the date the Agreement is formed.

Carrier

Delivery of the product is limited to the service area of PORİMA's contracted carriers (Yurtiçi Kargo and HepsiJet). PORİMA's responsibility ends at the limit of its contracted carrier's service area.

Delivery Time

Depending on the location, delivery usually takes 1–5 business days. Deliveries to rural areas or to areas where the contracted carriers have no branch may take longer. Such delays may vary depending on the delivery days set by the carrier.

If the product cannot be delivered within the 30-day legal period due to force majeure (severe weather, earthquake, flood, fire, epidemic, etc.), PORİMA will notify the CUSTOMER. The CUSTOMER may cancel the order, request a similar product instead or wait until the situation is resolved.

If the order is cancelled, the amount paid (including delivery costs) is refunded within 14 days of the cancellation notice.

If the CUSTOMER is not present at the delivery address and the delivery is not accepted, PORİMA is deemed to have fulfilled its obligation. Arranging the delivery and contacting the carrier is the CUSTOMER's responsibility.

Shipping Cost

Shipping may be "FREE" depending on the minimum order amount set by PORİMA. For details on returns of orders shipped free of charge, please see the Return and Refund Policy page.

Damaged Products

It is important to check the package when you receive your shipment. For damaged or opened packages, be sure to have the courier prepare a report. Returns without a report are not accepted.

Undelivered Orders

Delivery may fail for reasons such as an incomplete address or the recipient not being available. In this case, the carrier will attempt delivery again. If the order is returned to us, our customer service team will contact you.